| Making a Reservation | |
| After they determine how many rooms and how many total people, they will ask you what type of bed you want. | |
| "Would you like a single king size bed, or two double size beds in the room?" | |
| "Will a single king size bed be ok?" | |
| "We only have a room with two double size beds. Will that be ok?" | |
| "Do you want a smoking room or a non smoking room?" | |
| "Do you prefer a smoking or non smoking room?" | |
| "I would like a smoking room." | |
| "Can I have a non smoking room?" | |
| "Either is fine. | |
| "I don t have a preference." | |
| You will have to provide your credit card number to reserve the room. | |
| "Can I get a credit card number?" | |
| "Can I have your credit card number?" | |
| "What is your credit card number?" | |
| Finally, they will repeat all the information back to you. | |
| "Ok, Mr. Lee. I have one smoking room reserved for July 19th till July 22nd. The total comes to $256.78 after tax. If you need to cancel, please call us 24 hours before July 19th. Can I help you with anything else?" |




